First steps
Find out if it is safe to return to your property
• Take care as there may be hidden dangers in the flood water like sharp objects, raised manhole covers and pollution.
• Flood water could have caused structural damage to your property. Ring your buildings and contents insurance companies as soon as possible
• In almost all cases the insurance company will send a loss adjuster to look at your property. They will confirm what repairs and replacements are needed and covered by your policy.
• If you rent your property, contact your landlord and your contents insurance company as soon as possible.
• If you do not have insurance, your local council should be able to provide information on hardship grants or charities that may be able to help you.
We cover the following sections in more detail:
• Clearing up after a flood
• Dealing with an insurance claim